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My new Charge 5 won't register my readiness score

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‎05-07-2022 08:31 - last edited on ‎05-09-2022 06:06 by Fitbit Moderator

‎05-07-2022 08:31 - last edited on ‎05-09-2022 06:06 by Fitbit Moderator

The premium subscription I bought with my charge 4 transferred to my 5 and ran out and I was due a free 6 months. After much time on hold I got it.  However the so now says it has to recalibrate my readiness before I get a score.  My scores are in history how doI get it too accept my existing calibration?..TIA

 

Moderator Edit: Clarified subject

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‎05-07-2022 12:10 - edited ‎05-07-2022 12:11

‎05-07-2022 12:10 - edited ‎05-07-2022 12:11

Hello @DDSRPH 

According to this Fitbit help article here: https://help.fitbit.com/articles/en_US/Help_article/2470.htm#  If you already received your first score, to  make sure you wear your device for at least 1 full day (during the day and to sleep at night), then check your score after you wake up in the morning. To see a daily readiness score, you must wear your Fitbit device for at least 14 hours. It might be because you changed to another tracker that it needs a full day of wearing to recalibrate. That’s my guess but it certainly wouldn’t hurt calling Fitbit Customer Service to get your concerns addressed. You can find ways to contact them here: https://myhelp.fitbit.com/s/support?language=en_US

😃Please let me know how it goes

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3 REPLIES 3

‎05-07-2022 12:10 - edited ‎05-07-2022 12:11

‎05-07-2022 12:10 - edited ‎05-07-2022 12:11

Hello @DDSRPH 

According to this Fitbit help article here: https://help.fitbit.com/articles/en_US/Help_article/2470.htm#  If you already received your first score, to  make sure you wear your device for at least 1 full day (during the day and to sleep at night), then check your score after you wake up in the morning. To see a daily readiness score, you must wear your Fitbit device for at least 14 hours. It might be because you changed to another tracker that it needs a full day of wearing to recalibrate. That’s my guess but it certainly wouldn’t hurt calling Fitbit Customer Service to get your concerns addressed. You can find ways to contact them here: https://myhelp.fitbit.com/s/support?language=en_US

😃Please let me know how it goes

Best Answer

‎05-08-2022 11:40

In response to SunsetRunner

‎05-08-2022 11:40

Hi.  Indeed the very next day I did receive a readiness score!  The new premium picked it up  I can live with one days lost readiness stat LOL  Thanks for your help

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‎05-08-2022 11:47

In response to DDSRPH

‎05-08-2022 11:47

Fantastic news @DDSRPH!! 😃 Happy Stepping Indeed!

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