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My original clock face on Charge 5 has disappeared

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-07-2023 23:31 - last edited on ‎03-09-2023 04:48 by Fitbit Moderator

‎03-07-2023 23:31 - last edited on ‎03-09-2023 04:48 by Fitbit Moderator

For a few weeks I had a very nice, lean and simple clock face on my charge 5, some days ago it dissapeared and I got the message that I have to synchronise, after the synch the standard face was back, my favorite face is no longer available.

Screenshot_20230303_140757_WhatsApp.jpg

 please give it back to me 😉 

 

Moderator Edit: Clarified subject

Best Answer
8 REPLIES 8

‎03-08-2023 03:31

‎03-08-2023 03:31

Hello @OttJo and welcome to the Community.  I believe Fitbit removed that clock face because it wasn't filling the screen properly.  I hope it's temporary.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-09-2023 05:19

In response to LZeeW

‎03-09-2023 05:19

@MarreFitbit   Can you please confirm what I read?  The Aura clock face, shown here, and Analogish don't fill the screen properly.  Is their removal temporary?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-09-2023 05:28

In response to LZeeW

‎03-09-2023 05:28

All I know is that it was on my Charge 5 for a little while till I got the message that I have to such instead of the clock. It is not available any more. It did indeed not complete fill the screen ( see photo ) but that didn't bother me at all. I liked the lean appearance. Please put it back 😉

 

Best Answer
0 Votes

‎03-09-2023 05:44

In response to LZeeW

‎03-09-2023 05:44

I’m not sure if I understand the questions.

Can you please confirm what I read?
I’ll Try.
The Aura clock face, shown here, and Analogish don't fill the screen properly.
It dit not fill the entire screen as you can vee in the photo but this didi not bother me, I still liked it a lot
Is their removal temporary?
I hope so but have no idea if this is the case
Best regarda Otto
Best Answer
0 Votes

‎03-09-2023 06:12

In response to OttJo

‎03-09-2023 06:12

@OttJo   My question wasn't directed to you.  It is directed to the moderator who voted for my initial response to you.  I didn't get my information from an official Fitbit site.  I'm trying to get an answer for you and other users bothered by this issue.

 

I'm fond of the Aura clock face, too.  I have it on my Luxe.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎03-09-2023 06:16

In response to LZeeW

‎03-09-2023 06:16

Sorry for the confusion,  I appreciate your help, I'm new to the forum, still have to find out how it all works.

Best Answer

‎03-09-2023 07:06 - edited ‎01-08-2024 05:03

In response to OttJo

‎03-09-2023 07:06 - edited ‎01-08-2024 05:03

Hi there, @OttJo. Welcome to the Community Forums. Thanks for the details provided in your post and for the image attached. @LZeeW Thanks for your help. 

Please note this has been shared with the team so they can look into it. Any updates about this issue will be shared in this thread as soon as they're available. 

Maria | Community Moderator, Fitbit


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Best Answer

‎03-10-2023 06:27

‎03-10-2023 06:27

Have you tried to switch it off and on again or try to just allow it go off and see if it’s okay when you charge again

Best Answer