My replacement Charge 5 is taking too long

[Traceytee1]

I sent back my charge 5 as it had stopped working after 6 months. Was assured a replacement would be sent as soon as they'd received mine. Over a week after they received mine no replacement has been sent, online chat just say it's in the warehouse waiting to be checked and can't give a timescale for the new one to be sent.

Moderator Edit: Clarified subject

[ManuFitbit]

Welcome to the forums @Traceytee1.

Thank you for taking the time to share the details regarding this inconvenience with your Charge 5. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[FitbitUser0815]

It took them a few weeks after I sent mine in to send a replacement. If. you sent in the charger and band, contact them about sending you a charger and band now while you're waiting because they're just going to send you the watch with no charger or band in a little baggie. That tip should save you some additional time.