New Charge 5 - battery and restarting issue

[ews80]

Hi,

My Charge 5 was delivered on Tuesday this week and I was really excited to use it. I have set it up as instructed and since then I have more than less good experience with it. The device keeps switching off with red X on the screen which leads me to use pulse restart. It happened 4 times yesterday. The battery doesn't last longer than 16 hours. For example, it is at 100% at 8am; at 85% at 9pm and then gets drained overnight, leaving the device with 3% at 5am next morning. I have looked up for the tips around this community, switched off GPS, uninstalled some apps (what is a point of having them on the device if you cannot use them to save battery anyway?!) but the issue continues.  Is there anything else I can do before I contact Customer Service team to arrange return of it?

[Georgewjamison]

This update STINKS!!!!!

Please CORRECT IMMEDIATELY!!!!!

[RiekoC]

Hello @ews80 

Since it seems like you've tried the recommended troubleshooting steps without success, you should contact Fitbit support regarding your defective device. 

Please note there's currently a banner at the top of the forum stating that many users are contacting Customer Service. Don't give up if you can't get through right away. 

[ews80]

Thank you @RiekoC , I have contacted them and waiting for reply. 

[RiekoC]

Hi @ews80 

Since the support team is continuing to get a lot of traffic, you may need to follow up with them if you don't get a reply in a day or so. Be persistent until you get a reply.