New Charge 5 device couldn't read heart rate

[Manoj.P]

New Charge 5 device couldn't read heart rate

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @Manoj.P. 

Thank you for sharing all these details about the inconvenience you've been having with your heart rate on the Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

[Nan98037]

No, they said your system is not working which is why sleep is not updating. But, they did not answer my question about why the tracker won’t update firmware. If these important features are not working I’m returning the Charge 5 tomorrow. I need a tracker that I don’t need to spend my time troubleshooting.

Sent from my iPhone

[DavideFitbit]

@Nan98037 Thank you for confirming that you've been experiencing a similar problem with your Charge 5. 

It seems that you were able to get in touch with the Customer Support team for further assistance with this and they've provided you with some instructions. They will let you know what are the options available for you. 

Thanks again for taking the time to share your feedback and comments about this. The team continues to work to improve the quality of products and services.