New Charge 5 has someone else’s profile and info

[SunsetRunner]

I’m new to Fitbit. I set up a new account and someone else’s name and personal info is in my account. This includes DOB, weight, calories, etc. I’m a male and there’s history of a female in this profile. Has anyone had the same problem with a brand new Fitbit? I don’t understand why another user’s personal information is in an account I just set up. Is my security compromised? (And her’s) Do I need to return?

[Jdsenter]

If you factory reset the device, all pair info should be wiped, that being stated if your profile account info was changed than you should change your password and setup 2 factor authentication, but if they associated a Google login mapping it will show on the devices list as a chrome connection. It can't be deleted or removed via the Fitbit App, it must be removed from the Google account side.