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New Charge 5 is tracking too many steps

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‎05-09-2023 07:15 - last edited on ‎05-09-2023 10:01 by Fitbit Moderator

‎05-09-2023 07:15 - last edited on ‎05-09-2023 10:01 by Fitbit Moderator

My new charge 5 is over counting steps daily since purchasing.  

I already updated dominant / non-dominant setting and did not help accuracy. 

 

 

Moderator Edit: Clarified subject

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‎05-09-2023 10:04 - edited ‎05-26-2023 12:05

‎05-09-2023 10:04 - edited ‎05-26-2023 12:05

Hi there, @Becats. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

In addition to what you've done, confirm the following are correct in the Fitbit app:

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, please see How does my Fitbit device calculate my daily activity?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-09-2023 10:04 - edited ‎05-26-2023 12:05

‎05-09-2023 10:04 - edited ‎05-26-2023 12:05

Hi there, @Becats. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

In addition to what you've done, confirm the following are correct in the Fitbit app:

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, please see How does my Fitbit device calculate my daily activity?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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