New Charge 5 isn't working at all

[Appian926]

So, I received my charge 5 yesterday.  Set it up according to instructions.  And much to my surprise only the clock works.  NFC forget it.  Receiving notifications forget it.  Fitness tracking forget it.  Call customer service forget it.   I should have bought a $29.95 Timex watch.

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Appian926, welcome to the community, I'll try and provide you with links that will help you move forward. What should I know about using my Fitbit device to make contactless payments? & Fitbit Pay Bank & Transit Support List provide advice & guidance, you do not mention where you are, location has a high impact on availability.

How do I get notifications from my phone on my Fitbit device? gives further advice on this function. You should also check the Fitbit app settings on your phone. From your phone settings go to Apps>Fitbit>Permissions, allow all>Storage & Cache, clear cache>Mobile data & WiFi, enable background data & unrestricted usage>App battery usage, unrestricted. This last is because some phones close the Fitbit app down as nonessential and we need it to run constantly in the background. If you have an iOS device you will need to check similar settings. Note the minimum OS requirements in this article Fitbit Supported Devices.

How does my Fitbit device calculate my daily activity? and How accurate are Fitbit devices? may also be of interest.

If you are still stuck please post here again.

Cheers

[Appian926]

Thanks.  I have been in technology for over 20 years.  If I developed and installed an application this poor, I would be fired in a heartbeat.  In 24 hours, I have completed an enormous about of research as to how to solve the problems I'm having.  It just doesn't work.

I would suggest Fitbit spend more money on development and QA and less on marketing.

[Gr4ndp4]

Hi, @Appian926 Allowing you have noted and followed through on my earlier message I suggest you talk to "Customer Support" using the chat facility for phone for a prompt response.

Cheers

[Appian926]

Thank you.  I did just that several times.  Unfortunately, all suggestions did not solve the issues I am having.  Basically I was told to wait for the next mobile app upgrade.  A rather poor resolution to what appears to be numerous problems with this device.     Oh well.  Live and learn.