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New Charge 5 walking distance off

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‎01-10-2022 15:24 - last edited on ‎01-14-2022 08:12 by Moderator Alum

‎01-10-2022 15:24 - last edited on ‎01-14-2022 08:12 by Moderator Alum

Bought my wife a new Charge 5, to replace her Charge 4, now her steps and miles walked are 1/2 mile less perhour, we have reset it, deleted acct, reinstalled still the same, she is walking the same amount of  time daily, 1 hr. When she walks an hour on the treadmill, before. it was 3miles now with the chg  5 it is 2 1/2 miles

 

 

Moderator edit: format

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‎01-14-2022 08:11 - last edited on ‎12-06-2024 11:04 by Fitbit Moderator

‎01-14-2022 08:11 - last edited on ‎12-06-2024 11:04 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Don727. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, I recommend that you continue the communication with them so they can let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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