New Charge 5 won't connect to my phone's Bluetooth

[EmmaB85]

Hi, I’ve just received. Charge 5 as a gift but it won’t set up/update due to Bluetooth connection issue. I’ve tried the restarts and the disconnecting other Bluetooth devices, etc…but nothing. It won’t stay synced long enough to update. It’s brand new out the box today.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @EmmaB85. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.

To better assist you, please confirm that you've tried these steps in the order listed:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.