New Charge 5 won't track my sleep

[drtbkkar]

Why doesn’t my new Charge 5 track sleep out of the gate like my Inspire did?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @drtbkkar. Welcome to the Fitbit Community Forums. Thanks for the details provided about the issue with your Charge 5.

Since you just got the Charge 5, give the RHR a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

In addition to that, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?