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New Charge 5 won't update the FW

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‎06-11-2023 21:51 - last edited on ‎06-12-2023 04:52 by Fitbit Moderator

‎06-11-2023 21:51 - last edited on ‎06-12-2023 04:52 by Fitbit Moderator

Just got the Fitbit charger 5 as a gift today and I can’t update it to the latest firmware. Says it keeps failing or just does not even load. I reset my phone Fitbit and everything. No luck 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-12-2023 01:41

‎06-12-2023 01:41

Hi, @OGDOZER welcome to the community, It's a pity you are having a problem setting up your Charge 5, you may find this video useful. Some steps in the process take a bit longer than we might expect. As a new Charge 5 owner you might also find these videos of interest Fitbit Charge 5 - YouTube 

I hope this helps but if you are still stuck please post here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎06-12-2023 02:40 - last edited on ‎06-12-2023 04:59 by Fitbit Moderator

‎06-12-2023 02:40 - last edited on ‎06-12-2023 04:59 by Fitbit Moderator

Welcome to the Fitbit community, @OGDOZER!

You also should check if the phone you're using the Fibit app with meets Fitbit's current system requirements:

Fitbit System Requirements 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎06-12-2023 04:59

In response to Talahthas

‎06-12-2023 04:59

Hi there, @OGDOZER. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your new Charge 5. @Gr4ndp4 @Talahthas Thank you so much for your help.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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