New Fitbit Charge 5 crashing on startup.

[ushetnew]

Hello - I bought a new Fitbit charge 5 tracker a week ago. I followed the instruction to configure the tracker but it stopped responding during update. The display has now gone blank and the reboot option is not helping either. On re-boot, the Fitbit logo appears for a second and then it goes blank again. 

Did anyone of you have similar issues ?. Any help ?.

[gabzzllaa]

Same happened to me. I just received it today from Amazon. It boots up shows the Fitbit logo and then goes blank. Happened everytime I rebooted it using the press charger button 3 times method.

Very sad this is a lousy product. Please help.

[gabzzllaa]

Somehow my Android phone can find the tracker but when it asks or 4-digit code, I can never enter it because the tracker doesn't show anything at all. Not matter what I try, the screen just doesn't wake up. Please help.

[ushetnew]

Very lousy product. I am facing the exact same problem you have faced. I wonder if there is support process for such issues.

[SunsetRunner]

Same thing here. The only option available from Fitbit is to return the "pebble" and they will send a replacement. Take advantage of the Amazon return policy immediately, then buy something from another manufacturer.

[Lokizulu]

Just got mine tonight and same thing. Tried different outlets and a computer and different adapters. Just getting a blank screen except for a brief pop up of logo when I reset. I left it plugged in for hours thinking it just needed to charge a bit, but still nothing. 

[SunsetRunner]

Don’t make yourself crazy. Just return it.

[DiMill46]

Problem is returning it if you bought it from FitBit.  Customer spopport has had me om the phone for HOURS!! and still they would not issue a return and said they will send it on to their special team they have for Charge 5 issues, not a good sign.  I have been a fitbit fan for 6 years and Customer support on this Charge 5 has been the worst I have ever seen, it's a shame but will be moving on to a different product once I get fitbit to take back this useless bracelet they sent me!

[viennatrg]

Same here. The update kept crashing and never completed. Now the charge 5 doesn’t respond at all. Tried the resets and I don’t even get vibrate or logo. I’m working with tech support now.

I replaced an Inspire 2 because it had so many problems. I’ve had a Fitbit since they came out. Probably won’t get another….

[tylernow]

Same thing is happening to me. Just bought this Charge 5, and it just crashes on update and now has the black screen. I followed the instructions and let it sit and do it's thing for the update. Now, it's useless.