New Fitbit Charge 5 not tracking skin temperature

[KBenjamin]

Good morning. I purchased a new Fitbit Charge 5 and started wearing it on 4/5/2023 but it is not recording skin temperature. Everything else is working fine. My old Fitbit Charge 5 recorded skin temperature with no problem. I've force stopped the App and rebooted my phone. I've restarted the device. I have a Motorola phone with Android version 12. Many thanks.

[charleskn · Accepted solution]

@KBenjamin it appears you need at least three night wearing the tracker:

https://help.fitbit.com/articles/en_US/Help_article/2458.htm

Let us know if you don't see anything soon.

[KBenjamin]

Aha, good to know. I don't remember that from the first one device. I appreciate your help. Thank you and Happy Friday!

[LovetoSwim]

Hi, I have the same issue, just got the Charge 5, everything works, but no skin temperature.....Did you get yours to work?

[KBenjamin]

Good morning, the Charge 5 needs 3 nights of data to begin tracking skin temperature. So even though I had 6 months of data from an old device, switching devices restarted from day 0. After the 3rd night if you still don't get a skin temperature reading then call tech support. They are quite helpful and answered my questions in the past. Good luck!