New Problems with wallet and my charge 5

[jeffinator]

My Fitbit Pay was working great.  I used it without any issues, and I loved it.  Over the Thanksgiving holiday however I wanted to remove a card and add the new one my wife gave me to use.  The app would not allow me to access my wallet at all and gave me the following msg:

I have tried force stopping the app, restarting the phone and restarting the watch.  Nothing works.  My wife tried syncing my watch to her phone and she got the same message.  Then I got a new phone and tried with that, and it got the same error.  After repeated attempts to connect, my wife got through to the next screen but then the app crashed.  Today she tried again and got a 403 "forbidden" error???  I've tried live support, but Justin wasn't able to help, and he said he would pass it up the line and to expect an email, which I never got.  Then I sent an email from the app store, 4 days later I got an email from George asking me to provide more information (all of which, by the way, I had already included in my email... so waste of time) I responded with the info, again, but I haven't heard back.  There must be something going on that I, as a user, cannot fix through guided assistance.  PLEASE, fitbit, I really liked this feature and people saw me using and thought it was really cool, but for now, I cannot recommend this product.  Very disheartened. 

[jeffinator]

Update: Now I've gotten an email saying:

"Thanks for contacting Fitbit Support. It’s been a little while since we heard from you, so we closed your case. For the fastest answers, visit our help site. bla bla blah"

That is total bull**ahem**! I got another email requesting additional information, I responded 13 hours later and 20 minutes after that, I got the notice above.  These jerks just don't want to resolve this issue or they can't, so they choose to ignore it, which I believe is a programming error caused by the latest update. I do NOT appreciate the brush off! Stand by your product and fix it when you screw up, don't be feckless dorks representing the worst in the tech industry!

[CoolMyll]

Same problem here, after clicking deactivate fitbit pay from the website. I see no option to re-activate it and i am getting this error.

Support said they will send an email.

[jeffinator]

email... yeah right. they told me that too.  I've come not to expect any meaningful help.  I did have cards in there that were working even while the error was coming up.  Then my wife tried syncing to HER phone to see if she could add a card, but now they are all removed. 😞 That's why, I believe, it's a bug in the app and is not a watch problem at all.  The problem is getting someone to listen.

[jeffinator]

So, I found a work around.  My daughter is visiting for the holidays, and she got a new iPhone. My wife and I use Android phones.  I borrowed her old iPhone and installed the fitbit and wallet apps; Then I turned off the Bluetooth on my phone and connected my Charge 5 to the iPhone.  Made the edits I wanted to the Apple Wallet and the Fitbit Wallet, synced my Charge 5, then turned off the iPhone Bluetooth, turned on the Android Bluetooth, synced again... and Sucess! 

I want to thank Fitbit for their complete incompetence and treating me like an idiot and also completely ignoring everything I told them and never actually helping me.  When the batteries on my Charge 5 wear out, I think I will shop for another product.  Ever since Fitbit partnered with Google the quality of Fitbit has declined unacceptably.