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My sleep score is not syncing after the last update

yesterday - last edited 16 hours ago by Fitbit Moderator

yesterday - last edited 16 hours ago by Fitbit Moderator

Sleep score not transferring to Fitbit it was ok until the last update

Moderator Edit: Clarified subject

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2 REPLIES 2

yesterday

yesterday

Hello @Tadbonkers 

You're describing an app issue. Are you an iOS or Android user?

Also, are you using the regular version of the Fitbit app or the Public Preview/AI Coach version of the app?

Rieko | N California USA MBG PE

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16 hours ago

In response to RiekoC

16 hours ago

Hi there, @Tadbonkers. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your sleep data is not transferring after the update. I understand your concern, I will do my best to help you with this!

I was wondering the same thing as @RiekoC. Is your data not showing up on the Fitbit app or the Charge 5? 

If you haven't done so already, please restart your Charge 5 and force-close the Fitbit app. Afterwards, please sync your device and check if your data appears. 

Maria | Community Moderator, Fitbit


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