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New app says I don’t have connected device when I do

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‎02-28-2024 09:47

‎02-28-2024 09:47

I opened the app to resync my charge 5 but it says I don’t have it connected, but it is connected according to my Bluetooth and when I try to set it up, it said “found it” but at the same time says “something went wrong” and I don’t know what’s going on.

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‎02-28-2024 13:12

‎02-28-2024 13:12

It's good to see you participating in the community @SunsetRunner

Thank you for sharing the details regarding the inconvenience with Charge 5.

I've been informed that you already contacted the Support Team for further assistance with them. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox.

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