help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No ECG on Fitbit Charge 5 in Malaysia

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-15-2023 08:19

‎04-15-2023 08:19

I bought the Fitbit Charge 5 in Malaysia for the specific feature of the ECG Scanner and just found out that this feature is unavailable in Malaysia. I am most disappointed to hear this. Please advise WHEN this feature would be rolled out.

Best Answer
0 Votes
2 REPLIES 2

‎04-15-2023 08:28

‎04-15-2023 08:28

Hello @PhuaCK and welcome to the Community.  The ECG app is a medically regulated feature.  It was released in the US after it received approval from the US Food and Drug Administration.  It must be approved by the equivalent regulatory body in Malaysia before it can be released there.  Fitbit doesn't control this.  The Malaysian government does.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-16-2023 08:39

In response to LZeeW

‎04-16-2023 08:39

Hello LZeeW,
Thank you for the clarification.
I wasn't aware of that when I bought Fitbit after reading reviews about
Fitbit's ECG feature.
So it's kind of frustrating paying for a device that I thot I could use for
the ECG feature, and then finding out it's not available.
Best Answer