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No Readiness Score, Stress Management Score OR Health Metrics after wearing for 20 days

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‎01-22-2022 02:53

‎01-22-2022 02:53

What's going on? I've been wearing my Fitbit correctly for over twenty days now and I'm still not getting a Stress Management Score, a Daily Readiness Score OR any Health Metrics. Yes, I have Premium. I have to wonder why I am using a FitBit if half of the functions do not work, seems like a waste of money when there are alternate solutions out there. I've tried contacting customer service and they all say the same thing "wear it for a few more days and get back to us if it doesn't work yet." Guess what? Still not working.

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3 REPLIES 3

‎02-05-2022 13:29 - last edited on ‎11-13-2024 06:12 by Fitbit Moderator

‎02-05-2022 13:29 - last edited on ‎11-13-2024 06:12 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Unicorn_Delite. 

Thank you for sharing all your feedback and these details about the inconvenience you've been having with your Health Metrics. I'm sorry to see that you're not able to see this information in the app. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will provide you with more information about this. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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‎02-09-2022 04:48 - last edited on ‎02-17-2022 08:58 by Moderator Alum

In response to DavideFitbit

‎02-09-2022 04:48 - last edited on ‎02-17-2022 08:58 by Moderator Alum

Yes, the answer is "they are working on it" so it's still not resolved. We'll see. If it hasn't been resolved by the time my Fitbit Premium subscription is up for renewal, I'll likely cancel and get a different device that delivers on the features it promises.

 

----------------

 

Over a month in and I'm still being relatively patient...but my patience does have its limits. 🙂

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‎02-17-2022 08:56 - last edited on ‎11-13-2024 06:11 by Fitbit Moderator

In response to Unicorn_Delite

‎02-17-2022 08:56 - last edited on ‎11-13-2024 06:11 by Fitbit Moderator

@Unicorn_Delite Thank you for your feedback and for confirming that you already reported this problem to the Customer Support team. 

I know this can be frustrating and please please know that all your comments are greatly appreciated. As you mentioned earlier, the team of developers is already aware of this problem and they're working to resolve it, but we haven't received other updates for the moment. Any news about this will be shared in the forums as they become available. Thanks again for all your feedback and patience. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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