Food log not working

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[Tjgordon7]

Same here, its not you, its has to be the Fitbit servers

[JRoberts9671]

Tried logging food today and my barcode scanner is gone and when I try to search for food, nothing happens. Reinstalled software, factory reset on Versa 2, rebooted phone,  nothing. Tried to select a food day and it says n/a with no other options.  Worked fine last week. Help. I'm going crazy and want to throw the phone out the window. 

Forgot to mention I ever tried on an iPhone and no luck

[JRoberts9671]

Sorry food database not food day.

[Klcod10]

Same thing happening to me! 

[FBUser1120]

I am in the USA and having the same issue. I also have the Versa 2. I have uninstalled and reinstalled the app twice. I have rebooted my phone each time I did this before reinstalling. I have removed the food tile and added it back. Nothing works. My guess is after the latest update something went wrong (my app says it updated 16 hours ago and worked for me fine until about an hour ago then the database disappeared). I also went into the Today tab, clicked my profile pic in the top right, went to Fitbit settings, then down to Nutrition and Weight, then to Food database at the bottom and I see text that says "A food database for United States is not currently available. You can still create your own custom foods to log and track what you eat. " There must be some issue. Maybe the server that stores the database is down? I have no idea. It's very annoying because they don't publish information letting people know it's an issue you just have to guess what's wrong.

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Sorry correction, I have a Sense 2 not a Versa 2.

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I have an iPhone 12. 

[JillBstaysfit]

I did an update today and afterwards my food tracker did not work.  It will not let me manually put in food or scan a food.

[nopenopenope1]

Same. Just logged out, force stopped, tried updating, rebooted my phone, logged in, uninstalled the app, reinstalled the app, logged in. Still not working

[Blueharleybob]

Food log for country showing N/A 

Can only creat new food entries.

[EstuardoFitbit]

Hello everyone, nice to see you all! Let's give a warm welcome to our new members!

Thank you so much for all the reports shared so far; they are truly helpful! Let me tell you that we are aware of this issue and are actively working on a solution.

Meanwhile, let's try the following:

• Make sure the app is up to date.
• Force stop the app.
• Try using mobile data instead of your Wi-Fi network.

[EstuardoFitbit]

Hello everyone, nice to see you all! Let's give a warm welcome to our new members!

Thank you so much for all the reports shared so far; they are truly helpful! Let me tell you that we are aware of this issue and are actively working on a solution.

Meanwhile, let's try the following:

• Make sure the app is up to date.
• Force stop the app.
• Try using mobile data instead of your Wi-Fi network.

[Cynder]

I am also unable to search any new foods or scan. I have tried all the recommendations to no avail. Hoping for a quick fix. 

[Tacomama]

Same here.  Tried all of the suggested fixes but nothing has worked 

[Yogic_A100]

Having trouble with the food log for at least 9 hrs now, did the restart, log in log out and update the software. It's really the fit it server, hoping for the quickest response,  Thank u

[sebcarp-71]

My fitbit-app has no connection to the food database since yesterday. I'm not able to scan a barcode. Is this a temporarily problem?

Moderator edit: edited title to clarity.

[Fattbutt]

Hello, I’m also having this problem. I have restarted the app, restarted my phone, used both wi-fi and mobile data. Any other suggestions?

[Fattbutt]

Do you have any other suggestions as these don’t work? Thanks

[Catchi]

It seems to be an backend problem and NOT an frontend app/ mobile phone issue. I installed an older version of fitbit Android app and it remains as it was. The same with iOS. Food data base does not work and the barcode scanner is still not there... It's up to Fitbit to fix it.

Many thanks in advance for your efforts 🙂

[Warp5Engage]

Same. This started sometime on 11/6/25 after 1:00pm ET. Reinstalled app, reboot, switched signals, etc. Its all not working. The only option for database is "N/A". Need Fitbit team to hotpatch this. 

[Julk]

Same issue since yesterday with food database. Versa 2 on iPhone 12