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No display and short battery life-Charge 5

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‎07-19-2022 13:03 - last edited on ‎07-19-2022 17:51 by Fitbit Moderator

‎07-19-2022 13:03 - last edited on ‎07-19-2022 17:51 by Fitbit Moderator

Got my charge 5 mid January. Everything was fine and preformed as advertised. I never let battery get below 10%. June 24th, 6 hours after being fully charged, it was completely dead. Charged it again and an hour later the display would not work. No dots, color changes, logo, nothing!

 

I have tried most of the suggested fixes multiple times but still nothing. I don’t even get a logo on the restart so I’m afraid to remove device from app. The only good thing is that it’s still tracking. If I leave it on the charger for a couple days I can get the battery to last about 12 hours.

 

Moderator edit: updated subject for clarity

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‎07-19-2022 17:50

‎07-19-2022 17:50

Welcome to the Fitbit Community, @Alael.

 

Thank you for informing us about the difficulties you experienced with your Fitbit Charge 5 and for the troubleshooting steps you’ve performed.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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