No heart rate Charge 5

[SunsetRunner]

Heart rate not showing when I’m wearing Fitbit

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @SunsetRunner.  

Thank you for sharing that you've been having this inconvenience with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Have a good day. 

[Dennis626]

Mine works intermittently and support have no solutions.  My RHR has not been shown for the last 12 days, before then I got a few a week, now NOTHING!! Useless piece of equipmemt

[DrDave2]

Having the same problem No heart rate so no sleep stages, etc. Tried reset which got it synching this morning but no heart rate 

[Dennis626]

That's the infuriating aspect of fitbit. It works mostly sometimes and
support have no answers except things like reset, get new ap and then
wait. None of their suggestions work.

[Dennis626]

Can you clarify your role here please.  Who has been in contact with support.  I was in July on the subject of no RHR data and they had no answers. Has someone else been in touch now?

[DrDave2]

Actually, I used the chat support and resolved the problem by going to
Settings and turning the heart rate sensor off then on again (their
suggestion).

So my experience was good.

[SunsetRunner]

That’s what they suggested I do. It worked for me also

Thanks

Sent from my iPhone

[Dennis626]

I'll give it a try. Thanks for suggestion. Hope it is not a daily task.

[Dennis626]

Thanks for telling me. I just tried and will see if it helps.

[SunsetRunner]

I haven’t had to do it again

Sent from my iPhone

[SunsetRunner]

Didn't work for me. No sensor lights active.

[Dennis626]

Hasn't worked for me either.

[SherriLP]

I am so disappointed with the Charge 5.  The 4 worked so much better.  Heart rate monitor disappears frequently. Syncing only turns it back on sometimes.  I looked for more to do in the settings but only found mentions of monitoring if your heart rate is too fast or too slow.  And the help I see being offered on this forum is disheartening at best.

[SunsetRunner]

I hadn’t had any real problems until the sensors stopped functioning. I
know that none of the measuring tools like this are 100%. I use it as a
baseline.

[Dennis626]

Trouble is that the company doesn't help. Various suggestions by users ,
works for some not others. I have changed back to my old 4 to see if it
works. It's OK except it too has no rhr numbers

[Dennis626]

The sensors on mine must be functioning as I get a constant heart rate
reading. What doesn't work still is rhr.

[ph5075]

Try to let the device drain it's battery fully. I had the same issue (HR sensor stopped working) and nothing worked. Battery died last night, put the charger on this morning, it turned on and it works now.

[Dennis626]

Thanks for the suggestion. The sensors on both my fitbit 4 and 5 are
working. Synching with an ipad
I have a full days heart rate graph every day, but no RHR, that shows only
as --. Synching the same
unit to my Samsung phone there is no graph at all for 16 days and I have
alternated and reset the two
devices.

[DavideFitbit]

Hi everyone, thank for your sharing all this information about the issue with the heart rate sensors on Charge 5. 

It's good to see that some if you have been able to resolve by turning the heart rate feature Off and then back On. If you're new to this thread or if you're still having this problem, I  recommend that you try restarting the device again using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, you can follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, as this has been useful to other users who have experienced something similar. 

If the issue persists, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

Thanks again for taking the time to share all your feedback and comments about this.