No heart rate on Mindfulness sessions

[leslieds]

My mindfulness is not tracking my heart rate anymore. No one at Fitbit can figure it out. We've tried everything. Thinking about either discontinuing Fitbit Premium or finding another device.

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I posted a topic a few days ago about my Mindfulness not recording my heart rate when I'm doing my meditations.  It keeps telling me to wear my Fitbit, which I am wearing.  Is anyone having this problem?  I am assuming not since I have received no responses.  I have tried several troubleshooting items and even bought another Charge 5, which did not resolve the problem.  I have spoke to technical support several times.  I'm just looking for some input from others.  You have to have Premium to get the meditation in the app.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @leslieds. 

I appreciate your feedback and all the details that you've shared about this issue with the Charge 5 and that you already tried a few troubleshooting options. 

That seems a bit strange, but it seems that you already tried all the basic steps shared in the forums that are usually helpful with these type of issues. In this case, my best recommendation would be to continue the communication with the Customer Support team so they can let you know what are the options available for you at this point. I'm sure they'll let you know how to proceed. 

See you around.