No longer turns on Charge 5

[Cherbear1556]

My Charge 5 display no longer works regularly and the battery drains from 100% to 27% daily. It still tracks my steps and such but is no longer useful for anything else that requires the screen to come on.

Not sure what is going on. Says it is up to date 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Community forums, @Cherbear1556. 

Thank you for sharing that you've having this inconvenience with your Charge 5. 

If you haven't done so already, please complete the three pulse restart procedure following the steps listed here below, as this has been useful for other users experiencing something similar: 

If you already tried to complete the 3 pulse restart procedure and you continue to experience the same problem, please try these additional steps that have been useful for other users:  

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3. Wait 10 seconds or until the Fitbit logo appears.
4. If the device doesn’t restart, wait 15 seconds to try again.

In addition, please try the steps listed here below

1. For the battery draining too fast, please follow these recommendations to extend battery life.
2. For the display not turning on, please try these additional steps:

• Sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
• If you  can't sync, tap on your profile picture > Charge 5 > Tap to see if a firmware banner appears. 
• If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around. 

[SunsetRunner]

My screen is blank.  First I was getting add a card screen repeatedly.  Then rapid battery draining.  Now blank screen.  I tried all the restart steps repeatedly.  Sometimes, it starts working again temporarily.  Charge % varies each time.  It worked fine for 1 year and now I see other posts on here describing same behavior.  I also set clock face back to default -didnt help.  

[78N]

I’m having the same problem as Cherbear1556, started yesterday. Blank face on Charge 5. Not responsive. My charger doesn’t have a button that I can see, so I don’t know how to do the pulse reset.

-------------

Oops. I was looking at the wrong end of the charger. Found the button, performed the 3-pulse reset, and it worked. Thanks!

[momotaro]

Similar issue happened to me a few days ago

My fitbit charge 5 display went black but it still keeps track of my steps and heart rate. 

I was able to bring my screen back on after doing a software update, but now my battery dies in one day. It used to hold 7 days..

[DavideFitbit]

Welcome to the Fitbit Community forums, @SunsetRunner. 

Thanks for confirming that you've been having the same inconvenience with the Charge 5.  

In this case, since you already tried all the steps suggested earlier, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox. 

@momotaro I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

@78N Thanks for sharing this update, it's great to know the three pulse restart was helpful. 

See you around in the Community. 

[Gabriel63]

Same thing happens to mine. I even got another cable and nothing. I've done everything they tell you to try and rescue it to no avail. Please put me in contact with customer service. 

[DavideFitbit]

Hi, welcome to the Community forums, @Gabriel63. 

Thanks for confirming that you've been having the same inconvenience with your Charge 5.

Before considering other options, could you please confirm if you mean the steps listed here earlier or if you're referring to other steps shared in the Community? Make sure that you've tried changing the clock faces in addition to the restart procedure. 

I'll be around.