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No measurements when I go into my daily step count

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‎11-16-2022 02:44 - last edited on ‎11-16-2022 06:37 by Moderator Alum

‎11-16-2022 02:44 - last edited on ‎11-16-2022 06:37 by Moderator Alum

My Charge 5 has been showing “no measurements” when I go into my daily step count. This has been happening for about a month so I don’t think it’s an update issue. Can someone explain what I need to do to fix this.

 

 

Moderator edit: subject updated for clarity

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‎11-16-2022 06:36

‎11-16-2022 06:36

Hi, it's good to see you visiting the Community forums for the first time, @Pipermorgan101.  

 

This is an ongoing issue that other iOS users have been experiencing for the past few weeks. Please know the our team is working on a fix which will be released soon via a new iOS Fitbit app version. Please keep in mind that these updates are released progressively, it starts with a small percentage and then it extends to the whole Community of users, but you should be receiving the update soon.  

 

In the meantime, you can find more information and updates about this specific issue here. 

 

See you around in the Community. 

Davide | Italian and English Community Moderator, Fitbit


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