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No resting heart rate posted on Charge 5 since 12/15/22

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‎01-02-2023 11:38

‎01-02-2023 11:38

Ever since 12/15/22, no resting heart rate data has posted on my Charge5.  Have had no success trying to restart Charge5  hoping that might fix issue - can't locate correct setting.  Very frustrated!!

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‎01-02-2023 13:12

‎01-02-2023 13:12

@BevRoberts Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. If your device is misbehaving, restarting it by performing a restart in the settings menu sometimes isn't enough. I'd suggest to restart it following these instructions:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait around 10 seconds to see if the Fitbit logo appears.

 

If this doesn't solve the issue, please contact Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan | Google PE, Fitbit
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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