No sleep data recorded or heart rate tracked Charge 5

[LauraHilton]

Hi all I got in late last night took my fit bit off for a bath then noticed it wasn't picking my heart rate up after when I put it back on. It also hasn't recored my sleep from last night so how do I get it working again? Thanks in advance 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @LauraHilton. 

Thank you for the information that you've provided regarding the inconvenience that you've been experiencing with your Charge 5. 

Before considering other options, I would recommend performing a restart and to follow all the instructions in this article to improve the accuracy of heart rate information, this has been useful to other users who have experienced something similar. 

Let me know if you're not receiving regular sleep data or if you're referring to the sleep stages. Keep in mind that you need to have consistent heart rate information recorded to see the sleep stages. In the meantime, the restart mentioned earlier could help with the problem to receive basic sleep information as well. 

Hope this helps, I'll be around. 

[LauraHilton]

Thank you so much. That worked a treat didn't realise a simple restart would work 🙂

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[DavideFitbit]

That's great news, @LauraHilton! Thank you for sharing this update. 

Have a great day. 😁