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No sleep/readiness score or cals burning Charge 5

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Today I’ve noticed on a 90 min walk it tracked 87cals burnt, not logged sleep since Saturday even though fully charged, no readiness score either anyone else? I’ve tried to restart it twice turned phone off and on and it has t made any difference

 

 


Moderator edit: subject updated for clarity

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Hi, thank you for sharing this information about the inconvenience you're experiencing with your Charge5 and the troubleshooting steps that you already tried, @Dissy1

 

Keep in mind that your daily readiness score is based on data collected by your Fitbit device. Before considering other options, could you please confirm if you've been getting heart rate data, sleep data and Heart-rate variability (HRV)? In the meantime, please make sure of the following: 

 

  • You must be a Fitbit Premium member using a compatible device. For a list of compatible devices, see Who can see a daily readiness score in the Fitbit app?
  • To receive your first daily readiness score, you must wear your Fitbit device 14 hours per day for at least 4 days and nights. To continue receiving a score, wear your device 4+ nights per week.
  • If you already received your first score, make sure you wear your device for at least 1 full day (during the day and to sleep at night), then check your score after you wake up in the morning. To see a daily readiness score, you must wear your Fitbit device for at least 14 hours.
  • Make sure the back of your device is in contact with your skin. The band should be snug but not constricting.
  • Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.

In addition, make sure the restart procedure you mentioned earlier was the three pulse restart using the charging cable and not the restart option found on the device itself. 

 

Regarding the problem with the calories, could you please provide a few more details about this problem? 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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