05-09-2022
09:26
- last edited on
05-18-2022
10:35
by
DavideFitbit
05-09-2022
09:26
- last edited on
05-18-2022
10:35
by
DavideFitbit
Today I’ve noticed on a 90 min walk it tracked 87cals burnt, not logged sleep since Saturday even though fully charged, no readiness score either anyone else? I’ve tried to restart it twice turned phone off and on and it has t made any difference
Moderator edit: subject updated for clarity
05-18-2022 10:34
05-18-2022 10:34
Hi, thank you for sharing this information about the inconvenience you're experiencing with your Charge5 and the troubleshooting steps that you already tried, @Dissy1.
Keep in mind that your daily readiness score is based on data collected by your Fitbit device. Before considering other options, could you please confirm if you've been getting heart rate data, sleep data and Heart-rate variability (HRV)? In the meantime, please make sure of the following:
In addition, make sure the restart procedure you mentioned earlier was the three pulse restart using the charging cable and not the restart option found on the device itself.
Regarding the problem with the calories, could you please provide a few more details about this problem?
I'll be around.