No sleep stages Charge 5

[Ccarroum]

Upgraded to Charge 5 because my Charge 4 quit measuring my sleep stages. Now the Charge 5 will not give me sleep stages either after a week of wearing. I’ve updated, worn in different places in wrist, reset and still get no data. I’m also a premium subscriber so my health metrics are incomplete as well. Very frustrated. This worked for years and now all of a sudden I can’t get a score!

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Ccarroum. 

Thank you for sharing all this information about the problem you've been experiencing with your Charge 5 and the troubleshooting steps that you already tried. 

Please take into consideration that there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

In addition, if you continue to experience the same difficulty, try to perform a restart again following the steps listed here, this has been useful for other users experiencing something similar. And since the sleep stages depend on the heart rate information, I would also recommend following all the instructions in this article to improve the accuracy of heart rate information. 

Let me know if you already tried all these steps and you continue to experience the same inconvenience. 

I'll be around. 

[MDC_Fit_Device]

I have the same situation.  It has not given me a sleep score once since I bought it.  I tried all of the above and all the other recommendations.  nothing. I assume at this point it is a widespread problem and It does not look like there is a reliable solution.  too bad otherwise I like it... 

[DavideFitbit]

@MDC_Fit_Device Thank you for confirming that you've been experiencing the same problem with your device. 

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried. 

Thank you for the feedback provided about the product as well. 

Have a good day.