No text message notifications on my Charge 5

[mama_2021]

I am getting email notifications, but not text message notifications on my Charge 5. I have checked all the notification settings, it’s not on sleep mode, I’ve shut down/cleared data and started over and still nothing. Am I missing something? 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @mama_2021.  

Thank you for all the information that you've provided regarding the problem that you've been experiencing with your Charge 5 and the troubleshooting steps that you already tried. 

Before considering other options, please let me know if you already tried all the steps listed here to resolve problems with notifications, as this has been useful for other users experiencing something similar. You can also try disabling the notifications completely and setting them up again. 

In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. Keep in mind that you need Android OS 8.0 or higher or Apple iOS 13 or higher on your phone and that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

Hope this helps, I'll be around.