Non stop vibrating and it went black

[Maw1ng]

I was wearing my Charge 5 walking when it vibrated. I check my iPhone n saw nobody was calling.

Then i looked at my Charge 5. It was vibrating non stop but the screen is black. Tried to double tap it but nothing happened except it keep vibrating.

I put it away until it stop vibrating. The screen still black. When i came back home, i tried to charge it. The logo flashed then it went black 

Tried to reset it via the triple button push on the cable, still no response no vibrate no screen.

Bought in May 2022

[Julia_G]

Hi, @Maw1ng , I would recommend trying the reset procedure another couple of times and see if that resolves the issue.  It may also help to let the battery run down completely and then reset.

If this doesn’t solve the issue your best bet is to get in touch with Fitbit Customer Support on Contact.Fitbit.com .

Good luck, and welcome to the forums!

[Maw1ng]

Hi@Julia_G 

I tried to reboot / reset using the triple button method.

The logo appears then blank screen again.

I plug it to charge it n since the screen is black,im not sure whether the unit is being charged or not 

[DavideFitbit]

@Maw1ng Thanks for confirming that you already tried the restart procedure with the charging cable and that you only see the logo come up on the screen. 

In case the problem is related to the battery, please make sure to follow the recommendations listed here. In addition, you can also try changing the clock face option on your device and check if you're able to see anything on the display. 

I'll be around. 

[Maw1ng]

Thanks for the suggestion.

I returned the unit for RMA. At the shop, we tried charge it, the logo appeared for a short time then blank screen.

i bought it at Harvey Norman store. After i sent it, they advised me to claim RMA via the fitbit app.

[Julia_G]

Hi, @Maw1ng , sounds like a resolution!  I hope you get a quick replacement to get you back stepping.

[DavideFitbit]

@Maw1ng Thanks for sharing this update and for confirming that you already tried all the steps suggested. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided with some instructions. In this case, they will let you know how to proceed. 

Have a good day. 

[Maw1ng]

Just an update for this:

Manage to talk Fitbit customer services who offered steps on how to revive my fitbit.

However, it remained dead so RMA was initiated. Now awaiting for the replacement.

Since i bought 2 years of extra warranty from Harvey Norman, i will keep the device.

According to Harvey Norman, on the 2nd and 3rd year of owning this unit, the warranty will be covered by them.

[DavideFitbit]

@Maw1ng Thanks for taking the time to share this update. 

I'm sorry to see that it wasn't possible to resolve the problem, but it's good to know that you'll be receiving a replacement soon.

See you around in the Community. 

[Maw1ng]

Hi,

Im back!

Just to update my situation, I finally received my replacement. It came without the band so i had to reuse the old one

[DavideFitbit]

@Maw1ng Thanks for sharing this update! 

It's possible they only sent the pebble if they considered that was the only defective part. Let me know if your device has been working properly! 

See you around in the Community.