Not Counting Cardio Minutes Charge 5

[Sprockey]

During my workout today my Charge 5 vibrated and told me I hit the Cardio Zone. At the end of my workout my peak heart rate was 134 (my cardio zone starts at 125), but I didn’t get any cardio minutes.

When I go to today’s exercise and tap my workout, it shows an orange flag with my peak heart rate at 134, but again no cardio minutes. I got cardio minutes 2 days ago during aerobics, with a peak heart rate of 133. It seems weird that I’m not getting any today. 

Has anyone else experienced something like this? Was there a fix? 

Moderator edit: format

[DavideFitbit]

Hi, thank you for your inquiry regarding the Active Zone Minutes, @Sprockey.  

As you mentioned earlier you earn 2 Active Zone Minutes for each minute you’re in the cardio or peak zones. Heart-rate zones are personalized based on your fitness level and age: 

Heart-Rate Zone	Active Zone Minutes
1 minute in the fat burn zone	1 Active Zone Minute
1 minute in the cardio or peak zone	2 Active Zone Minutes*

If you haven't done so already, please complete a three pulse restart procedure following the steps here below and check if you continue to have the same problem: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.