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Not getting notifications on my Charge 5

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‎03-06-2022 10:51 - last edited on ‎03-08-2022 05:17 by Moderator Alum

‎03-06-2022 10:51 - last edited on ‎03-08-2022 05:17 by Moderator Alum

I have got a new Charge 5,

 

But seem to get the phone and Fitbit to link notification

 

I have deleted and and restored the app, factory reset the charge 5,

 

followed help but nothing seems to work,

 

 

 

Moderator edit: format

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‎03-08-2022 05:16

‎03-08-2022 05:16

Hello, welcome to the Fitbit Community forums, @colin08.  

 

I appreciate all the information that you've provided regarding the problem that you've been experiencing with your Charge 5 and the troubleshooting steps that you already tried. 

 

If you haven't done so already, please make sure to follow all the steps listed here to resolve problems with notifications; this has been useful for other users experiencing the same problem. 

 

In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. Keep in mind that you need Android OS 8.0 or higher or Apple iOS 13 or higher on your phone and that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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