Not logging mindfulness sessions under mindfulness and putting under exercise

[MDC_Fit_Device]

I just got a new Charge 5 to replace my Inspire HR.  For some time now my meditation was being logged properly under meditation and not exercise.  Today, after restoring my app, it has restarted putting meditation under exercise and not logging it al all under mindfulness.  I gives me the prompt 'do you want to log this mindfulness session?" which usually allows me to enter mood rating and then logs it under mindfulness.  Now it gives me the prompt and then it just goes away and gives me no mood prompts and logs it under exercise and my mindfulness sessions are blank.  This ruins a feature I use every single day.  Why did this change back?  Is this unique to the Charge 5?  So frustrating... 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @MDC_Fit_Device. 

Thank you for all the details that you've provided regarding the inconvenience you've been experiencing with your Charge 5. 

I've been informed that you already got in touch with the Customer Support team for further assistance with this. In addition, it seems other users have expressed they don't want to see Meditation logged as an exercise. Make sure to vote for this feature suggestion posted in the Community as well. 

Have a great day. 

[MDC_Fit_Device]

I just wanted to report back that the most recent suggestion from customer service worked.  My mindfulness sessions are now being logged correctly.  thanks for the assistance, customer service! 

Tip that worked:  

For us to further investigate the issue on mindfulness feature, we recommend you to do the following:

1. Log out from your account.
2. Force quit the Fitbit app on your phone.
3. Restart your phone.
4. Log back in and try a mindfulness session again.

[DavideFitbit]

@MDC_Fit_Device That's great news, thank you for sharing this update and the steps that worked out for you! 

Have a great day.