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Not receiving udate prompt

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‎07-23-2022 23:55

‎07-23-2022 23:55

I am not receiving any update prompt with the app. I was using the Charge 5 for a couple of months. It showes the firmware version is 57.20001.149.11 in the app, but blank value when I login to Fitbit.com and click the device from the top-right corner's gear icon. Wondering is this the reason Fitbit can't tell if my charge 5 needs to be upgraded or not?

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