help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not tracking steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-03-2023 05:58

‎02-03-2023 05:58

Set up new Charge5 yesterday. Worked fine. Put on this morning and it is not tracking steps. Syncing works with samsung fold3. What the heck? I lost a month of data on my charge4 because of the software problems and now this.

Best Answer
2 REPLIES 2

‎02-03-2023 06:21

‎02-03-2023 06:21

"It is not tracking steps."

So you mean that the step count on your Charge 5 on wrist remains at 0 no matter how much you walk.  Is that right?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎02-03-2023 06:22

In response to JohnnyRow

‎02-03-2023 06:22

I'm not the original poster, but yes, mine (as of today) stays at zero.  Also, it didn't track my sleep last evening.

Best Answer