Notifications are not coming through my Charge 5 after upgrading my phone

[Maria4661]

I recently upgraded my phone and since then, I longer receive text messages on my charge 5. I tried everything…… help

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Maria4661. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Nevertheless, something I'd like to suggest in case you've missed these steps, is the following:

• Unpair your Charge 5 from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Set up notifications again. 
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

I've moved your post to the Charge 5 board for organization purposes.