Notifications are not coming through my Charge 5 anymore

[SandieGarren]

Why has my Charge5 stopped showing me my text messages and phone calls?



Moderator Edit: Clarified subject

[Tlbs16]

Same problem. No answers

[RiekoC]

Hello @SandieGarren @Tlbs16 

Apologies if you've already reviewed this help article which has the recommended troubleshooting steps to try: How do I get notifications from my phone on my Fitbit? (<-- click link)

[SandieGarren]

No I haven’t. Thank you.

[MarreFitbit]

Hi there, @SandieGarren @Tlbs16. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 devices have stopped receiving notifications. We're here to help you! 

If the steps provided by @RiekoC don't work, I'd recommend checking whether your Charge 5 is in sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone.