Notifications are not coming through my Charge 5

[Ketrinz]

I must say this watch leaves much to be desired. I loved the Fitbit 2. Was great for messages which is one reason I have a smart watch. Spent another hour trying to get messages tonight. Horrible. Have had for 6 months. Still doesn’t work. Bin job I’m thinking.  Have gone through every step in forums. So sad I wasted my money. 


Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ketrinz. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not receiving notifications. I understand how annoying this can be, I will do my best to help you with this!

As a first approach, I'd recommend checking whether your Charge 5 is in sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone.