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Notifications are not coming through my Charge 5

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‎07-20-2024 11:12 - last edited on ‎07-20-2024 11:39 by Fitbit Moderator

‎07-20-2024 11:12 - last edited on ‎07-20-2024 11:39 by Fitbit Moderator

I'm not receiving email, text or call alerts. 


Moderator Edit: Clarified subject

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‎07-20-2024 11:41

‎07-20-2024 11:41

Hi there, @gilsir. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is not receiving notifications. 

As a first approach, I'd recommend checking whether your Charge 5 is in sleep mode. When sleep mode is on:

  • Notifications, goal celebrations, and reminders are muted.
  • The screen's brightness is set to dim.
  • The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
  • The sleep mode icon illuminates in quick settings.


If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎07-20-2024 11:41

‎07-20-2024 11:41

Hi there, @gilsir. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is not receiving notifications. 

As a first approach, I'd recommend checking whether your Charge 5 is in sleep mode. When sleep mode is on:

  • Notifications, goal celebrations, and reminders are muted.
  • The screen's brightness is set to dim.
  • The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
  • The sleep mode icon illuminates in quick settings.


If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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