Notifications are not coming through my Charge 5

[findmydream]

• My new Charge 5 does not receive text and call notifications from my Samsung S9. My Alta had no problem with this and even showed the message. I've checked to make sure that all my settings are correct and it doesn't matter if my phone is on silent or not, it doesn't work. The test call works but when I actually get a call or text it doesn't and my phone is right next to me. It's very important to me to have this feature as I'm not allowed to have my phone out at work. 

Moderator Edit: Clarified subject

[Rich_Laue]

Hi @findmydream what phone are you asking for help with? Have you read the setup instructions?

However I would first swipe down and make sure DND is off and if there isn't a sleep schedule set, disable sleep mode. 

[findmydream]

As indicated it's for my Samsung S9. I have confirmed that sleep mode is off and so is DND. I read the setup instructions and all permissions are accepted. The phone has also been restarted as has the fitbit. Still doesn't work. 

[findmydream]

THIS IS NOT RESOLVED. This page keeps reloading before I can type anything and chose best answer which is not correct. 

[Rich_Laue]

Tap the three dots, to the right and remove the best answer. That is if that is what you want. 

[TP-Reading]

I have followed all the instructions but my iPhone still won’t communicate. What about if I try clearing my iPhone as if I were selling it an then re installing it? I’m sure that it’s my phone as my Versa stopped communicating and I thought it was busted, that’s why I bought the Charge 5.

Thanks