Notifications are not coming through my Charge 5

[SCLEmom]

I am not getting notifications from my phone on my Fitbit. I have tried all suggestions I have found and none work. I do mean ALL suggestions I have found on this forum and on the web. Any suggestions?

Thanks

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SCLEmom. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Set up notifications again. 
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[SCLEmom]

Thank you for responding. After reviewing some other posts I realized I had my band in sleep mode. It is working fine now.

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[MarreFitbit]

@SCLEmom Awesome! I'm glad to hear you managed to solve the issue. Thanks for sharing the outcome. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.