Notifications are not working properly on Charge 5

[Freddie58]

I've tried absolutely everything mentioned and I've read lots. I've updated the app, turned off/on bluetooth to everything, double/triple checked all settings on phone and fitbit app, removed the app from my phone & reinstalled but still don't get notifications of text & calls. I used to get them no problem, didn't change anything but it just stopped working. It's the only reason I wear this device. Is there possibly any other suggestions or is the device now scrap?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Freddie58. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling. 

As a first approach, I'd recommend checking if your Charge 5 is in sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please verify you tried the steps below in the order listed:

• Unpair your Charge 5 from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5 again.
• Set up notifications on your Charge 5 again.

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Freddie58]

This is not a new phone I’m using as you’ve stated. Text messages just stopped going to my Charge 5 device (no changes were made to either device (phone or Fitbit). I’ve tried all suggestions you’ve mentioned but text & phone notifications are still not coming through.

Sent from my iPhone

[Boggledorf]

"Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings." Are you mad? Why don't you suggest he get a new phone and a new Fitbit.  Move no settings or data to the new phone.  Open a new Fitbit account.  Then simply start your life over again.  Perhaps removing all electronic devices for a 5mi/8km radius would help as well, your neighbors won't mind.

I know you opened a can and found this reply.  Don't go back to that shelf of can goods again.  I think those cans have gone bad.