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Oxygen sensor not working Charge 5

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‎01-02-2022 10:23 - last edited on ‎01-05-2022 05:50 by Moderator Alum

‎01-02-2022 10:23 - last edited on ‎01-05-2022 05:50 by Moderator Alum

So my sp02% is ___, so I call support they have me sync the device then restart it .I said it is still not working.they said you need to call back to.orrow and tell us how it's doing.i said you have t resolved my problem today. They said do call tomorrow. I said so basically I am waiting g to see it it sporadically starts to work.theu said yes it could be a glit h .I have had this 2 days now

 

 


Moderator edit: subject updated for clarity

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‎01-05-2022 05:50

‎01-05-2022 05:50

Hi, welcome back to the Fitbit Community forums, @SavingCrystalJ. 

 

I appreciate all these details provided about the inconvenience you've been having with your Charge 5 and for confirming that you already contacted the Customer Support team. 

 

It seems that you already tried some basic troubleshooting steps to try to resolve the problem and that you've been in touch with the Support team again as well. In case you continue to have the same inconvenience, I recommend that you continue the communication with them so they can let you know how to proceed. Click here to get connected.

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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