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Pairing my Charge 5 with a new device

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‎06-30-2023 03:34 - last edited on ‎06-30-2023 12:52 by Fitbit Moderator

‎06-30-2023 03:34 - last edited on ‎06-30-2023 12:52 by Fitbit Moderator

I've got a new phone but now I'm not able to pair my fitbit 5 to my phone and tablet.  It's one or the other,  not both even though they're both Samsung.  

I paired it on both when I had the last phone.

 

Moderator edit: clarified subject.

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‎06-30-2023 12:40

‎06-30-2023 12:40

Good to see you around the community @Eiragwyn. 

Thanks for sharing with me the details regarding your Charge 5.

I'd like to know if you've tried all the steps listed here to resolve problems during the set up process. In addition, please check the compatibility requirements listed here and keep the Fitbit app updated to the latest version available. 

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