help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Payment added on App but unable to use it on Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-16-2023 19:51 - last edited on ‎12-18-2023 12:39 by Fitbit Moderator

‎12-16-2023 19:51 - last edited on ‎12-18-2023 12:39 by Fitbit Moderator

I successfully added my AMEX to my FitBit app but it does not appear on my Charge 5 - which says that I need to add a payment in the app. 

I contacted FitBit customer service via chat and they had me connect to the charger and press the button 3x. Card still not connected. 

We cleared the user data under settings, still did not work. 

They had me delete the Charge 5 and add it back - did not work. 

Anyone else have this issue? 

 

Moderator edit: edited title to clarity.

Best Answer
3 REPLIES 3

‎12-18-2023 12:38

‎12-18-2023 12:38

Hi, @Stephunny Welcome back to the community.

Thanks for letting me know about this situation with the payment added to your Fitbit pay app on your Charge 5.

The situation is that you have already contacted support, if you have any other question or concern, contact them once again.

Thanks for your understanding!

Best Answer
0 Votes

‎12-18-2023 13:38

In response to CrisVillaFitbit

‎12-18-2023 13:38

Hi CrisVillaFitbit - I reached out a few days ago but am still waiting! 

Best Answer
0 Votes

‎12-18-2023 23:19

‎12-18-2023 23:19

Yes, I have the same issue and went through the same steps with tech support and it still does not see my wallet. I am waiting for them to admit the recent firmware update broke it and send out a patch to fix it. 

Best Answer