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Placed an order for the free band but unable to locate it

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‎09-02-2021 13:38 - last edited on ‎09-03-2021 12:18 by Fitbit Moderator

‎09-02-2021 13:38 - last edited on ‎09-03-2021 12:18 by Fitbit Moderator

I managed some how to get the code entered for the free band 5 days ago and got a confirmation order number. Started checking 2 days ago no one can see my order and its been escalated but still waiting for that call. Yes the code doesn't work anymore. I had better luck clicking the email link and the discount code showed up in the checkout. Is it time to take my money somewhere else?

 

Moderator Edit: Clarified subject

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‎09-03-2021 12:25

‎09-03-2021 12:25

@RideAbike Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I see where your disappointment is coming from. It's odd what you're experiencing. I was able to see that your case has been escalated to the correct department and they will follow up with you. Your patience and understanding while this resolved is really appreciated, be sure that our team will do their best to help you sort this out.

 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


View best answer in original post

Best Answer
1 REPLY 1

‎09-03-2021 12:25

‎09-03-2021 12:25

@RideAbike Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I see where your disappointment is coming from. It's odd what you're experiencing. I was able to see that your case has been escalated to the correct department and they will follow up with you. Your patience and understanding while this resolved is really appreciated, be sure that our team will do their best to help you sort this out.

 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer