help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Please help my screen is white like its stuck I can't see anything

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-06-2022 05:23

‎05-06-2022 05:23

My screen is like a light and I can't see anything please advise on how to fix

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-06-2022 05:33

‎05-06-2022 05:33

Hello @Sammy16cam 

I would try restarting your Charge 5. You won’t lose any data doing so. Since your Fitbit is unresponsive place your Charge 5 on its charger and then press the button located on the flat end of the charger 3 times pausing for 1 second between presses. (View image below) Then wait 10 seconds or until the Fitbit logo appears.

Hopefully that will resolve the problem. 😃 Please let me know how it goes

 

615AE644-1C0F-4EAD-BD23-E28452DB8E9F.png

 

View best answer in original post

Best Answer
4 REPLIES 4

‎05-06-2022 05:33

‎05-06-2022 05:33

Hello @Sammy16cam 

I would try restarting your Charge 5. You won’t lose any data doing so. Since your Fitbit is unresponsive place your Charge 5 on its charger and then press the button located on the flat end of the charger 3 times pausing for 1 second between presses. (View image below) Then wait 10 seconds or until the Fitbit logo appears.

Hopefully that will resolve the problem. 😃 Please let me know how it goes

 

615AE644-1C0F-4EAD-BD23-E28452DB8E9F.png

 

Best Answer

‎05-06-2022 05:40

In response to SunsetRunner

‎05-06-2022 05:40

It worked thanks so much I am on 231 days of 10,000 steps and didn't want to lose that information.  Thanks!

Best Answer

‎05-06-2022 05:45

In response to Sammy16cam

‎05-06-2022 05:45

That’s fantastic @Sammy16cam! I’m happy I could help. I hope you have an awesome weekend. 😃 Keep that excitement stepping streak going!

Best Answer
0 Votes

‎05-06-2022 06:36

In response to Sammy16cam

‎05-06-2022 06:36

It's great to know your device is working after the restart, thank you for sharing this update, @Sammy16cam!  

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes