Pulse monitoring drops out Charge 5

[Bobbyojo]

Pulse monitoring drops out then comes back on later.  Sometimes hours, this is not a app link problem. The charger its self isn't registering. Tried switch pulse on and off, rebooted device many times without success. It's unreliable, what do you suggest? I shouldn't have to be rebooting it every day trying to cure it. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @Bobbyojo. 

Thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5 and that you already tried a few troubleshooting steps. 

Before considering other options, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

I'll be around.