help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pulse rate is not recorded in app Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-20-2022 12:01 - last edited on ‎04-21-2022 07:04 by Moderator Alum

‎04-20-2022 12:01 - last edited on ‎04-21-2022 07:04 by Moderator Alum

Hello everyone,

I have a question regarding my new Charge 5.

Why is it that I see a certain (high) pulse rate on the device, but it is not recorded in the app? For example, the other day I had a pulse rate of over 130 for several minutes, but the app only shows a peak of 116.

 

 


Moderator edit: subject updated for clarity

Best Answer
0 Votes
1 REPLY 1

‎04-21-2022 07:04 - last edited on ‎11-28-2024 03:29 by Fitbit Moderator

‎04-21-2022 07:04 - last edited on ‎11-28-2024 03:29 by Fitbit Moderator

Hi, welcome back to the Fitbit Community forums, @Mister-Fitz.  

Thank you for sharing that you've been experiencing this inconvenience with your heart rate information. 

If you're still having trouble with the app not showing you the information, please try the following steps:

  • Log out from the app.
  • Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
  • Restart your phone. 
  • Log back in to check if you're able to see your information. 
  • Uninstall and reinstall the app, as this has been useful for other users experiencing something similar. 
  • Try to set up your Charge 5 as a new device in your account if you're still having the same problem. 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer